Without you, our clients, we have no business so our aim is 100% customer satisfaction. We appreciate moving house is a stressful experience and we hope to advise, reassure and be on hand whenever required to help your transaction run smoothly and without incident.
I like the one-stop shop idea of estate agent and conveyancing solicitor all rolled into one. I like the little extras like notifying utilities. But, most of all I like to be phoned and told what is happening or not happening. So many agents I have dealt with fall down in this area, having got your business they never bother communicating with you assuming all customers are one-off customers, and repeat business is unlikely.
From the initial meeting Sean offered me all the services I needed, even arranging to have the windows cleaned. The fact they have a solicitor on site, made the process quick and clean. The knowledge of Du Cane Court was very beneficial as the Management charges and how they operate was able to be explained easily to the purchaser.
Dear Sean, I would like to thank you for your outstanding perseverance during my slow and difficult sale. I was particularly impressed with your speedy feedback to me and clear communications between all parties and also the several solutions you suggested the problems that popped up along the way.
Sean, you were always more than helpful when it came to dealing with my freeholders and always there to help with the unexpected. Showing prospective buyers was always a pleasure as you took time with them all. I like the idea of the friendly family company that is part of the local community, well done Sean.
We were really happy with the personalised service - Sean and Elizabeth were very friendly and provided timely feedback after each viewing. Sean was very proactive and was always easy to get in contact with and dedicated a lot of his time to this sale. He gave us good advice around offers and negotiations which was really appreciated. I would really recommend using Porters estate agents to anyone in Balham!
Thank you for looking after my flat so well and efficiently, the speed that you put the flat on the market and found a buyer were very impressive, I loved the video tour!
I thought living abroad whilst the sale went through would create problems but you have dealt with all the small things that I didn’t even think about, well done.
Sean is really fantastic about keeping in contact, being transparent and responding very quickly to calls and emails. More than anything though in this transaction it was Sean’s willingness to meet with the buyers multiple times at the property, even liaising with the builder and ensuring it was done to the standard required by the buyer. This is definitely above and beyond the normal service!
Thank you for being so proactive during our recent sale, I have no doubt the sale would have fallen through without your input Sean, your help in 'assisting' the buyer's solicitor with the lease was invaluable. Once again thank you, we have nearly emptied the last box and hope this will be our home for a good few years!
At last we have moved, we met the buyers today just as we were moving out and what a lovely couple, we are really glad to pass on our home and to know it will be in safe hands. Thank you Elizabeth for all of your help and the extra hours you put in, especially your ability to be calm when the whole chain looked like it was going to collapse. Well done Elizabeth and all at Porters.
Exceptional service in every way. I live abroad and let my flat in Balham through Porters, both letting and management. I have full confidence in leaving everything to them, I rarely even have to think about the flat which is a big weight off my mind. Letting my flat for the first time I was a bit hesitant that they weren't one of the bigger agents but it's actually so much better. The service is personal and they really care. The speed they deal with everything is amazing, the communication is so fast (I prefer email so that's what I get) and things just get done. A few things have gone wrong with the flat and Porters get people on it straight away. I've heard stories of management companies who just call you if something goes wrong and you have to deal with it but not Porters. They get the right people to do the job at the right price, keeping me informed and giving me choices along the way. Porters' fees are so reasonable and there are no hidden costs. If you are looking to rent out your place, especially if you are a novice landlord like me, I highly recommend you talk to Porters.
Sean and his team are very professional. Dedicated to deliver the right service to their tenants. Very lovely team. Proactive. They also always follow up on topics that have been discussed in timely manner. Respond to queries/emails within less than 24hrs which is very important. I have never encounter estate agents that are so professional. They know their products, they make you feel special and not just a tenant among thousands. I work myself in luxury hopistality and they understand perfectly what customer service means.
Many Thanks for making our first year's experience of being a landlord a problem free and stress free one. We really appreciate the contribution that you make to the quality of Du Cane Court residents lives, with your willingness to help over matters like printing documents for residents and the Summer/Christmas parties that you have arranged and funded.
We are really impressed with the way 'Porters' have handled the tenancy, you cannot ask for more than having a tenant move in the day of completion, very efficient and painless transaction.
Once again fantastic service from the Porters team. We wish we had started to use Porters 20 years ago!
I like the personal service, It's nice to deal with the same people. I have found Sean and the team to be exceptionally efficient, knowledgeable and trustworthy.
Service levels, excellent all round. The service provided far exceeded my expectations and response times were always quick. Sean and his team have made renting my property in Du Cane Court remarkably stress free and sorted out a number of things for me (some of which weren't their job at all!) with minimal fuss. The fact they know the estate office at Du Cane Court is a plus as it makes applying for permission to let much easier. Sean is also very friendly and a nice person to deal with.
Prompt and comprehensive maintenance at a very reasonable cost. Willing to look after little details outside the normal scope of letting/management. Excellent communication throughout, always somebody familiar with the property to contact.
From our initial meeting with Porters the process was seamless and stress free. We were able to get the perfect property that worked with budget and timelines. Porters helped us through the tenancy process and have such reasonable fee's. The team was regularly on hand and on one occasion Sean came to personally help us when we were having trouble with the boiler. When moving out, they were able to advise on a great cleaning company to ensure we got our deposit back in full.
Really personable. Always being able to get someone on the phone is really helpful. Regular updates on viewings and letting me know when viewings were taking place. Great communication throughout and passing on honest feedback from agents and prospective tenants. I am really pleased with the service, definitely the best experience I've ever had with an estate agent. Thank you
Very happy with the service. I particularly valued the strong relationship you have with the DuCane Court management team and the rapid response in case of any issues. Many thanks!
We were really impressed with the really efficient way that everything was handled- this includes everything from the move in to queries along the way and a very hassle free check out. Porters are the best estate agents that we have rented with and wholeheartedly recommend them.
Very impressed, everything from start to finish, very professional, kept us informed of everything that was going on, very stress free! Just a great service & feel confident leaving everything in your capable hands Thankyou
Responsiveness. I was consistently impressed by how quickly the team resolved any issues with the property and how willing they were to help. I found Sean extremely helpful and trustworthy, which is rare with estate agents!
I used Porters as I wanted an independent agent that I could actually meet face to face and that importantly had experience, Sean was very knowledgeable and his team arranged a great tenant within 2 weeks. Well done Porters, I will be recommending you!
We were really impressed with the really efficient way that everything was handled- this includes everything from the move in to queries along the way and a very hassle free check out. Porters are the best estate agents that we have rented with and wholeheartedly recommend them
The efficiency in getting the property from start to finish, it was a very clear process that happened in a good amount of time. We were able to dictate what and when we wanted things to happen and you listened and made the move possible in a very short space of time.